Failed device support
A failed test needs clean documentation, prompt communication, the right licensed-trade boundary, retesting where authorized, and closeout that is easy to track.
A failed result means the assembly did not pass the applicable test procedure. The next step depends on device condition, local reporting rules, access, water-interruption constraints, and licensed-trade correction requirements.
Documentation protects the owner, manager, contractor, and reporting workflow. SOLARNA records the result, communicates status, and keeps the correction and retest path visible.
After correction by licensed trades where required, SOLARNA retests where authorized, updates the report package, and creates the next renewal reminder.
Workflow
Failed device? We document, route, retest, and close the loop.
Test and document the result.
Notify the client.
Follow municipal reporting requirements.
Route repair, rebuild, replacement, or installation to a licensed plumber or licensed trade where required.
Retest after correction where authorized.
Close the file and create next renewal reminder.
Next step
Send the failed report, device location, municipality, and urgency so SOLARNA can confirm the reporting and retest pathway.